If you are a business customer, the following terms and conditions apply.
Definitions:
The Seller: Merlin Archery Limited
The Buyer: Is the business customer
Pricing:
Price lists, offers or quotations of any form are free of obligation and given as indication only.
Product photos, descriptions and samples are given as indication only and may change at any time and without notice.
Orders:
A minimum order value of £100 excluding VAT and shipping is required.
An order received by the seller does not guarantee acceptance of said order.
The acceptance of an order by the seller does not guarantee acceptance of future orders.
Delivery:
Any delivery dates given shall be viewed as estimates only and are not binding.
Unless stated otherwise, the buyer shall be responsible for all delivery costs.
If the delivery is refused or delayed due to factors for which the buyer is responsible, the buyer will be responsible for any additional costs incurred.
Packages should be inspected for damage before acceptance. If the package is damaged on arrival, then sign for the package as ‘damaged upon delivery’. (Take photographs of the parcel before opening, as evidence of the damage).
Inspection:
The buyer should inspect the delivery for conformity and report any discrepancies/shortages to the seller within 5 workings days.
If the buyer has inspected the goods within 5 working days and finds the product to be of un-satisfactory quality or significantly not as described, then a complaint should be submitted with as much detail as possible so the seller can investigate.
If after investigation the complaint is well founded, the buyer must return the goods unused, and in their original packaging for inspection by the seller.
After the goods have been returned and the complaint verified, replacement goods will be shipped to the seller.
The buyer will pay the shipping costs to return the goods.
The seller will pay the shipping costs for the replacement items.
Delivery Times:
The estimated dispatch time for ‘in-stock’ items is 3-5 days working days.
The delivery time for ‘out of stock’ or ‘non-stocked (special order)’ can not be controlled by the seller and should be taken into consideration when placing an order.
Cancellation:
For standard products ordinarily stocked by the seller, the buyer can cancel their order prior to the order being dispatched.
For special order items not ordinarily stocked by the seller, the buyer can not cancel their order once the order has been placed.
Unwanted items:
The buyer can return unwanted items to the seller within 14 days of delivery, subject to a restocking charge of 20% that will be applied for the return of all unwanted items.
The buyer will pay the shipping costs to return the goods.
Goods should be in original condition.
Warranty:
The seller warranties the products to be free from defects in materials or workmanship for a period of 30 days from the date the items were delivered to the buyer.
For warranties beyond 30 days, the liability passes to the manufacturer. The seller will facilitate the execution of the warranty between the manufacturer and the buyer wherever possible, but the seller will not be liable for the warranty itself.
In the case of any warranty claim, suitable evidence should be provided by the buyer to allow the seller to investigate the claim.
In the event that a warranty claim is upheld by the seller, a repair or replacement shall be shipped to the buyer.
The seller reserves the right to request the defective part is returned to the seller for evaluation if necessary, and before any replacements are sent out.
The buyer will pay the shipping costs to return the goods.
The seller reserves the right to repair, replace or issue a credit note for faulty items.
Evidence of misuse, alteration, fair wear and tear, chips, dents, scratches, stripped threads, broken screws or other similar situations consistent within our sector are not covered under warranty.
Responsibility to the Brand:
It is expected that the buyer works with our brands in a professional and positive manner that is beneficial to the brands.
Buyers are expected to hold adequate stock levels which enable customers to view and handle the products.
If the seller feels that the buyer’s actions are negatively affecting the long-term interests of a brand or is simply not maintaining the high standards expected by the seller, then the seller reserves the right to withdraw the buyer’s dealer status.
Payment:
Full payment is required before dispatch of goods unless a separate agreement between seller and buyer exists.
Where a separate agreement exists, payment must always be made within 30 days to maintain supply.
If a buyers credit limit is exceeded, supply will be suspended.
The buyer may not withhold payment for delivered items for any reason.
Retention of Title:
All items supplied by the seller will remain the property of the seller until full payment has been received.